Koodo Mobile

Koodo Mobile is a wireless brand owned and operated by TELUS. Koodo Mobile was introduced in the March of 2008 to compete with other Canadian prepaid carriers & brands like Virgin Mobile, Solo Mobile and Fido.

Koodo Mobile Customer Support

Email
You can email Koodo Mobile at customerservice@koodomobile.com please include the following:

your name
customer number or Koodo mobile phone number
a number to contact you
a detailed description of the issue you want help with

Phone
1-866-99-KOODO (1-866-995-6636) or 416-279-8811.

Hours of Operation:

Monday – Friday: 10am - 9pm
Saturday: 10am - 6pm
Sunday: 12pm - 5pm

Note: Koodo Mobile cannot verify account information, make personal changes, or cancel your account with an email. To make changes to your account, go to Self Serve on koodomobile.com/selfserve or dial *611 from your Koodo phone, it's a free call.

If you decide to call Customer Service, fees on select services will apply - if you’re looking to make changes to your account, you can do it free of charge by using Self Serve.