Koodo Mobile Logo

Koodo Mobile

Koodo Mobile is a wireless brand owned and operated by TELUS since 2008. It is differentiated from its parent company by not requiring fixed term contracts. Koodo provides postpaid and prepaid services.
 
Mobile services provided by Koodo use TELUS Mobility's CDMA (850/1900 MHz), HSPA+ (850/1900 MHz), and LTE (1700/2100 MHz) networks. Koodo discontinued sales of all CDMA devices near the end of June 2011, and they remain unavailable outside of Northern Ontario and Manitoba.

See the Koodo coverage map for more detail.

 

Koodo Support & Services 


Web:
Self-Serve (Login required)
Online Community 
 
Email:
General Inquiries* customerservice@koodomobile.com
*Fees are applicable on select customer service requests. See online for details.
Webstore Assistance koodo.webstore@koodomobile.com
 
Telephone: 
1-866-99-KOODO* (1-866-995-6636)
*Fees are applicable on select customer service requests. See online for details.
Webstore Assistance 1-844-566-3697
 
From a Koodo device: 
*611
 
Hours of Operation
Monday to Friday, 9 a.m. to 9 p.m. 
Weekends, 9 a.m. to 7 p.m. 
Webstore Assistance: Tuesday to Friday, 3 p.m. to 9 p.m. EST
 
Mailing Address:
PO Box 11005 Succursale Postale Centre Ville
Montreal, QC
H3C 4T5
Canada