Koodo Mobile is a wireless brand owned and operated by TELUS since 2008. It is differentiated from its parent company by not requiring fixed term contracts. Koodo provides postpaid and prepaid services.
Mobile services provided by Koodo use TELUS Mobility's CDMA (850/1900 MHz), HSPA+ (850/1900 MHz), and LTE (1700/2100 MHz) networks. Koodo discontinued sales of all CDMA devices near the end of June 2011, and they remain unavailable outside of Northern Ontario and Manitoba.
Koodo Support & Services
Self-Serve (Login required)
Webstore Assistance firstname.lastname@example.org
*Fees are applicable on select customer service requests. See online for details.
Webstore Assistance 1-844-566-3697
From a Koodo device:
Hours of Operation
Monday to Friday, 9 a.m. to 9 p.m.
Weekends, 9 a.m. to 7 p.m.
Webstore Assistance: Tuesday to Friday, 3 p.m. to 9 p.m. EST
PO Box 11005 Succursale Postale Centre Ville
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