Koodo Mobile Logo

Koodo Mobile

Koodo Mobile is a wireless brand owned and operated by TELUS. Koodo Mobile was introduced in the March of 2008 to compete with other Canadian prepaid carriers & brands like Virgin Mobile, Solo Mobile and Fido.

Mobile services provided by Koodo use Telus Mobilty's CDMA and HSPA networks. CDMA devices, however, have been discontinued by Koodo outside of Northern Ontario and Manitoba.

Koodo Mobile Customer Support

You can email Koodo Mobile at customerservice@koodomobile.com please include the following:
  • your name
  • customer number or Koodo mobile phone number
  • a number to contact you
  • a detailed description of the issue you want help with

1-866-99-KOODO (1-866-995-6636) or 416-279-8811.

Hours of Operation:
  • Monday – Friday: 10am - 9pm
  • Saturday: 10am - 6pm
  • Sunday: 12pm - 5pm

Note: Koodo Mobile cannot verify account information, make personal changes, or cancel your account with an email. To make changes to your account, go to Self Serve on koodomobile.com/selfserve or dial *611 from your Koodo phone, it's a free call.

If you decide to call Customer Service, fees on select services will apply - if you’re looking to make changes to your account, you can do it free of charge by using Self Serve.