ROGERS HUB - BEWARE JUNK
Reviewed on Friday January 13, 2012 by Michael, Savona near Kamloops BC
BEWARE PEOPLE - DO NOT BUY ONE. Rogers is horrible, they won't help and they won't let me out of the contract without a huge penalty. I don't understand how that is possible, to NOT provide service and not be able to fix it and at the same time not release a person from a contract which is written with the understanding you are paying them for a service that they should have to provide. THE PROBLEM(S) The hub runs incredibly hot, so hot one could nearly burn themselves on it. It drops connection all the time, completely unrealiable. So unreliable that we were never able to discontinue our Telus phone service in case of emergency. LATELY they have somehow blocked TD BANK, FACEBOOK, GMAIL, SCOTIABANK, TWITTER to name a few. Those sites will no longer load at all, they just time out. I am sure we have spent in excess of 50 hours on the phone with them and they basically told me to pound sand, and I am stuck with it. I have recorded many of the calls for all to hear. They said I had nobody else I could talk to in order to escalate. LIES, please note Rogers has an ombudsmen and a office of the president for complaints. She specifically told me their policy is to avoid telling anyone about that. RESOLUTION- SMALL CLAIMS COURT.. This is a very expensive proposition for the carriers to fight against as they have to show up and legal council is expensive. Since most if not all the people out there don't think of this, it's not used much BUT I am going to sue Nadir Mohammed the CEO of Rogers myself so that I can get some resolution. Wireless carriers would likely fear this greatly as it's a huge loss in revenue for them if people start standing up for what's right and wrong. I URGE everyone that is not getting satisfaction to sue them. They WILL have to change their ways and do the right thing. Please don't let it go don't let them walk away with your hard earned money !