Sierra Wireless AirCard 763S Mobile Hotspot Reviews

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The Sierra Wireless AirCard 763S Mobile Hotspot has an average user review score of 2 Stars out of 5 based on 7 reviews.

0 Stars out of 5

Saftey Hazard

Reviewed on Wednesday February 1, 2017 by , Vaughan, ON
We have a few of these devices. One of them stopped working. It would turn on and work for about 20 minutes, and then stop working with either multiple reboots, or the screen going blank with the backlight on. When we moved the device to a different plug, the battery started to expand at a rapid rate within 5 minutes the battery was bloated and popping out of the case. If the battery had bloated in a way such that it would have been punctured by something, it could have been much worse. Do not purchase this product.
0 Stars out of 5

sierra wireless aircard 763s / TELUS

Reviewed on Friday July 15, 2016 by , sherwood park
I also had an issue with sierra aircard.I bought it from telus, after 2 weeks would not turn on.I went to telus store tried to exchange after having to argue with manager they finally said they would change out but the need box it came in. luckily I had the box. Went home got box went back to telus, and because I had wrote phone # on box they would not exchange the aircard. I phoned telus to complain and they said it was store managers discretion.I ALSO WILL NOT DEAL WITH TELUS ANY MORE AFTER 20 YEARS THIS IS HOW THEY TREAT THERE CUSTOMERS
PS> battery is swelling up on same model I bought elsewhere
0 Stars out of 5

Putting my family at risk

Reviewed on Tuesday December 22, 2015 by , St. Albert,Alberta
I am extremely disappointed in both Telus and Sierra for putting a product in the hands of my family that poses a risk. The battery is swelling and overheating, and neither organization is willing to solve the problem. Neither organization is willing to replace the battery or provide a channel to find an acceptable replacement. The most OFFENSIVE response I got was from a Telus representative who said that the battery wasn't their problem, even though they sold us the gear, and that we were on our own.
today we cancelled the account that the gear is associated with. We will NOT be doing any additional business with TELUS and will be moving to one of their competitors.
0 Stars out of 5


Reviewed on Thursday September 24, 2015 by , Edmonton
I have a 763S it is only 6 months old and will not charge or work without overheating. Telus won't warrant the product and Netgear won't answer a call and their website does not work with the serial number of the product.
3 Stars out of 5

Internet fine, SMS doesn't work

Reviewed on Tuesday May 19, 2015 by , Ontario
The Aircard is supposed to be able to receive SMS text messages. Mine (from Telus) says that it has received 16 messages, but it is unable to display them.

Telus tech support hasn't been any help on this, basically they're just reading from the same manual as I am.

On the other hand, as a hotspot it works really well. So I'll give it three stars.
5 Stars out of 5

Telus - Sierra Wireless AirCard 763S Hotspot

Reviewed on Thursday January 8, 2015 by , Toronto, ON
Our firm has (2) two Netgear/Sierra Wireless AirCard 763S Hotspot devices. The Mobile Hotspot devices work exceptionally well on the Telus Network with the unlimited data plan provisioned with single Static IP on each device all over the country. They are very easy to configure to work on short or long range for internet access. With the ability to connect up to 10 Wi-Fi devices, get the convenience of sharing 4G LTE with more devices.

Also you can Add-on the AIRCARD HUB Dock the AirCard 763S into an AirCard Hub and share 4G LTE with up to 20 devices through Wi-Fi or Ethernet. This lets you create a network at home or in the office with no software or adapter to install. Empower multiple Wi-Fi devices with 4G such as your gaming console, printer, laptop, tablet, or media receiver including Apple TV.
4 Stars out of 5

Excellent Mobile Internet Access Point

Reviewed on Tuesday November 13, 2012 by , Calgary
I purchased this device two months ago from Bell. It is exactly as shown. I was concerned this device won't work with my netbook computer but it had the ability to adopt and adjust to my 3G device. The only drawback I can see is the data usage can build up rapidly. I recommend the 1 GB package to be use with this device. The basic package of 100 MB usage might give you forty hours of wireless data time per month at most.