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Thunder Bay Telephone (TBayTel) operates in Thunder Bay, Ontario and the surrounding areas, and is the largest cellular service provider in Northwestern Ontario. TBayTel uses CDMA2000 with 1xRTT and EV-DO for their 3G data speeds, and has roaming agreements with Bell, TELUS, Rogers, Aliant, MTS and Sasktel.

On March 24, 2010, TBayTel announced that they will be launching their own HSPA network in the second half of the year. This announcement came at the same time as their planned agreement with Rogers Communications to provide Canada-wide roaming.

On June 3, 2011, TBayTel officially rebranded its network to 4G HSPA+.

Customer Service

Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday 11:00am - 6:00pm

For services for customers with speech or hearing impairment, who use a TTY or other telecommunication device for the deaf (TDD), please click here.

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