What is an Unlimited Local talk zone plan?
An Unlimited Local talk Zone is a physical area where all your talk is UNLIMITED.
As long as you’re in an Unlimited Local talk zone, you’ll enjoy the perks of your plan. And if you’re out of your Local zone, you'll still be covered but some charges will apply to your usage. Make sure to add some extra money to your account so that you can keep enjoying the perks of your plan!
How do I know when I’m going to be charged for a call?
There are only a few things to consider:
When you’re in Canada and in an Unlimited Local talk zone there’s no charge for calls to numbers in your designated Local zone. If you’re out of a Local talk zone, pay per use charges will apply for usage.
Who I’m calling: if you’re calling someone outside your designated Local talk zone, pay-per-use charges will apply.
If you’re travelling outside of Canada or calling international numbers, pay-per-use charges will apply.
What is a chatr data zone?
A chatr data zone is the service area where Talk, Text and Data plans (in–zone) are available. This includes the Greater Toronto Area, Vancouver, Montreal and many other cities across Canada. Check out our coverage map for more details. The perks of your plan can travel with you to any of these zones.
What happens when I travel outside of a chatr data zone?
Pay–per–use charges apply to talk, text and data usage outside of a chatr data zone. Keeping a few extra dollars in your account will allow you to talk, text and use data even when you are out–of–zone.
What happens if I’m using services in a chatr data zone and travel out–of–zone?
As long as you start using your service in a chatr data zone and stay in–zone, your usage is covered by your plan. If you travel outside of a chatr data zone, pay–per–use charges apply to talk, text and data usage.
Will my network indicator show if I’m in–zone or out–of–zone? How can I find out if I’m in–zone or out–of–zone?
Your network indicator will not change if you are in–zone or out–of–zone. To find out if you are in–zone or out–of–zone, dial *#555# from your chatr phone and press the "send” or phone key for an on–screen notification.
What happens if I travel outside Canada?
Travelling the world? Lucky you! Please note that pay-per-use charges will apply for any talking, texting or data. Review the latest roaming rates and to check the compatibility of your phone with the destination you're travelling to.
Tip: If you are traveling outside of Canada and the Continential US, you will need to swap out your SIM card before you go. You can easily purchase a SIM card online and have it shipped directly to your home or visit a chatr retailer near you. Plus, don't forget to check out our roaming rates before you go.
What happens if I'm in the middle of a call and drive outside of an Unlimited Local talk zone? Am I charged?
If you start a call in an Unlimited Local talk zone, the entire call is treated like you're in your Local zone. Same goes if you start a call outside of an Unlimited Local talk zone, the whole call is treated (and charged) as if you're outside of your Local zone.
Can I make International calls on my phone?
Yes! Before you make a call, check the current International long distance rates
. These calls are rated by the minute. If you’re out of an Unlimited Local talk zone, international long distance rates are charged on top of your out-of- zone per minute rates.