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Thunder Bay Telephone (Tbaytel) operates in Thunder Bay and its surrounding areas, and is the largest cellular service provider in Northwestern Ontario.

In existence since 1902, Tbaytel evolved to begin a “strategic business relationship” with Rogers in 2010, allowing wireless mobile customers to enjoy national and international roaming.

They now offer an LTE and HSPA+ 4G network that extends throughout a 300,000 square kilometer area, making it the largest of its kind in Northern Ontario. They also retain domestic roaming agreements with Rogers and MTS (Manitoba Telecom Services).

See the Tbaytel coverage map for more detail.

Tbaytel Support & Services

Customer Care Live Chat
Technical Support Live Chat

Customer Care +1 (807) 623-4400
Customer Care (toll-free) 1-800-264-9501
Technical Support +1 (807) 623-4400
Technical Support (toll-free) 1-800-264-9501

Hours of Operation
Customer Care
Monday to Friday, 8:30 a.m. to 9 p.m.
Saturday, 10 a.m. to 6 p.m.
Sunday, 11 a.m. to 6 p.m.

Technical Support
24 hours a day, 7 days a week

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