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Verizon Wireless

Verizon Wireless, is a wholly owned subsidiary of Verizon Communications Inc. Verizon Wireless provides wireless services to 125.3 million subscribers as of the third quarter of 2014. It is the largest wireless telecommunications provider in the United States.

Verizon supports three generations of CDMA-based cellular network technologies (IS-95 for 2G voice & data, 1xRTT for 2.5G voice & data, and EV-DO for 3G data) in addition to LTE for 4G voice and broadband data. LTE connectivity was opened on Sunday 5 December 2010 in 38 cities. At that time, 4G service was only offered as a mobile broadband data option. 4G-compatible Verizon mobile phones were released in the first quarter of 2011.

In 2013, Verizon entered the Alaska market with the first LTE-only cellular network in the country. Like the earlier LTE network in the "lower 48" U.S. states, it was data-only at first. In September 2014, it began offering "advanced calling" service (also called "HD Voice" in the industry) via voice over LTE within its own footprint, and regular calling via roaming on other carriers.

Other acquisitions

On August 21, 2012, the FCC approved Verizon's $3.6 billion purchase of cellular frequencies from cable companies Comcast, Time Warner, Cox and Bright House.

Device & Account Support

Customer Service: (800) 922-0204 or dial *611 from your mobile phone
Customer Service - Prepaid: (888) 294-6804 or dial *611 from your mobile phone

6 AM - 11 PM, Mon - Sun

Emergency Service Hours
11 PM - 6 AM, Mon - Sun

Consumer Sales: (800) 256-4646
Business Sales: (800) 526-3178


Device Shortcuts

These are quick ways to get account information by SMS message to your device. Just text or call one of the shortcuts on your phone to get your answer quickly.

Regular Billed                                                        Prepaid

#BAL (#225) + Send = Check balance             *611 + Send = Check balance
#MIN (#646) + Send = Minutes used                *86 + Send = Voice mail
#PMT (#768) + Send = Make payment             #PMT (#768) + Send = Make payment
#DATA (#3282) + Send = Data used
#UPG (#874) + Send = Upgrade Eligibility

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