Great phone but unreliable
Reviewed on Wednesday January 3, 2018 by David R., Boulder, CO
Some problems do not crop up for a while. My Pixel has been a great phone since I purchased it in November 2016, but then on December 05, 2017 Google installed a security patch and the app that makes phone calls stopped working correctly. From numerous experiments and troubleshooting, I eventually figured out that the phone is only reliable with a Bluetooth device, which means that if you do not have a Bluetooth device on hand, you may not be able to make a call. Google has declined to help in this matter, either by replacing the update or replacing/fixing the phone due to the warranty expiring after one year. However, it is odd the phone stopped working one month after the warranty expired and immediately after the security patch. I am quite sure the problem is the security patch but have no way of proving that, which makes it a Google problem and not a warranty problem. The lack of resolution on Google's part is a severe breach of consumer confidence, and the only recourse I have is to decide that Google is not a company that stands behind its product, especially when issues become fuzzy. That is not the experience I have had with Apple during my ten years of owning their phone. I am switching back to Apple.