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Privacy Policy

The purpose of this Privacy Policy is to summarise the ways in which CompareCellular.ca collects, maintains, and uses your information. Please feel free to contact us by email at [email protected] with any questions or concerns about this Privacy Policy or the information we gather about you. You can also write to:

CompareCellular.ca Privacy Officer
828 North Coast Highway 101, Suite D
Encinitas, CA USA 92024

How We Collect Your Information

We collect information about your location to check wireless and internet coverage, your device, your IP address, and information about your visit. The majority of this is done via cookies. We collect information about the usage of the Site and the preferences you have in the journey.

You may provide us with personal information, either by filling in forms on our Site or by email. The personal information that you provide may include your name, address, email address and phone number. When you provide this information to us, we will ask for your consent.

We advertise with third parties (for example, business partners, advertising networks) and may receive anonymous information about you from them as you click to come over to our Site. For example, if you clicked on a page about internet plans, that information would be passed to us. This anonymous information will relate to your likely interests. We may combine this information with other information you have provided to us or which we collected about you.

Information We Collect

We collect various types of Customer Information. A summary of the types of information that we collect is set forth below:

  • Demographic Information. Demographic Information is publicly available information that we may learn about you regarding such things as your age, income, home ownership, household size, etc. that helps us to provide you with better offers for products and services.
  • Website Usage Information. Website Usage Information is information that we collect, via anonymous third-party cookies, that tells us about the way you use and navigate through our websites.
  • Proprietary Analytics. This site uses proprietary analytics systems to help improve usability and the customer experience. We may record mouse clicks, mouse movements, scrolling activity, user agent, browser version, operating system, browser extensions installed, browser features enabled, and other non-personally identifiable behavioral and non-behavioral information. You can choose to disable these features by electing to use the private browser setting and/or disabling javascript. Note, that doing so will disable other features that this site may employ.

Security Measures

CompareCellular.ca has implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorised access. We also maintain procedural safeguards that restrict access to your Customer Information to employees (or people working on our behalf and under confidentiality agreements) who need to know your Customer Information to provide the products and services that you request.

Use and sharing of customer information

We will use your information in the following ways:

To analyse and improve our services

We will use information about your visits to our Site and how you use our services so that we can devise ways of improving the layout of the Site and create new services to make the experience more enjoyable and the Site easier to use. This information also allows us to understand the demand for our services at different times of the day and to make sure it always performs quickly. Additionally, if you have provided your consent for us to do so, we may contact you by email, online, or via the phone to ask you for your direct feedback on your experience of using our Site and services.

To measure use of the site

In order to better understand our users, CompareCellular.ca partners utilise third-party measurement companies such as Nielsen and Google Analytics to assess Site traffic.

A tracking code is used to collect the information on the usage of the Site, including (but not limited to) the following:

  • The number of page views (or page impressions)
  • The number of unique visitors
  • How long these unique visitors (on average) spend on the Site
  • Common entry and exit points

To provide an internet or cell phone availability check 

If you carry out a coverage check on our Site, we will use your address or zip code to carry out that check. Different internet providers and cell phone carriers provide their services to different parts of the country and this is determined by zip code and address. This location check is essential to show you the suppliers that are available where you live.

To send you your comparison results or alerts

If you ask us to email you your comparison results or alerts on price changes/availability, we will use your email address to send them to you and we will keep a record of those results.

To fulfill a prize draw or competition entry

If you enter one of our prize draws or competitions, we will use your email address (or postal address) to notify you if you win. We may republish your name and town of residence if you win but we will not disclose your email address or any level of personal information that would enable any third party to contact or identify you (for example a full name and full area of residence).

To carry out research 

We will use information about your visits to our Site and your location (if you provide it) to perform research and analyse trends.

To fulfill a reward or special offer 

If you place an order for a product that qualifies for a reward or special offer, we will use your personal information so that you can redeem that reward or special offer.

To help you with an enquiry 

If you contact our team by email or chat or form, we will use your personal information to communicate with you and help sort out your enquiry.

To tell you about our products and any special offers that may be of interest

When you provide us with your personal information we may ask your consent (or give you an opportunity to tell us you do not consent) to use it to send you emails on other products and special offers from our company that we think will be of interest. Unless you tell us otherwise, you are agreeing that we can use it for these purposes.

To show you advertising

We may use some of your personal information (for example what articles you have viewed or products you have clicked on our Site) to show you advertising we think is relevant to your interests, both on our Site and elsewhere on the Internet. This may include using your personal information to identify if you are a registered Facebook user to show you advertising that is relevant to your interests through Facebook. We may also use your personal information with information you have shared with Google or if you are signed into your Google account to show you advertising that is relevant to you.

For a link to each of those policies and for information about how to opt out, please read our Cookie Policy.

Opt-out Procedures

  • Email Promotions. To opt out from receiving further email communications from us regarding other offers and promotions, you may email us at [email protected] or write to:CompareCellular.com Privacy Officer
    828 North Coast Highway 101, Suite D
    Encinitas, CA 92024
  • Third-Party Cookies. To opt out of anonymous third-party advertising cookies, visit the Network Advertising Initiative website, click here.

TELEMARKETING

IMPORTANT – PLEASE READ: BY PROVIDING YOUR CONTACT INFORMATION, INCLUDING YOUR TELEPHONE NUMBER, ON THIS WEB SITE, YOU ARE EXPRESSLY GRANTING US PERMISSION TO CONTACT YOU EVEN THOUGH YOU MAY HAVE PREVIOUSLY CHOSEN TO HAVE YOUR TELEPHONE NUMBER ADDED TO ANY DO-NOT-CALL LIST INCLUDING LISTS MAINTAINED BY US, OR ANY LOCAL, STATE OR FEDERAL GOVERNMENT AGENCY. IN ADDITION, YOUR STATE MAY HAVE LAWS THAT PREVENT US FROM CALLING YOU ON YOUR MOBILE/CELLULAR TELEPHONE. IF YOU USE A MOBILE/CELLULAR TELEPHONE AS YOUR PRIMARY MEANS OF COMMUNICATION, PLEASE CALL US TOLL-FREE IN THE U.S. AND CANADA AT 855-586-5399. YOU GIVE US AND OUR REPRESENTATIVES PERMISSION TO CALL OR TEXT YOU AT THE NUMBER PROVIDED USING AUTOMATIC DIALING TECHNOLOGY AND/OR A PRERECORDED MESSAGE. YOUR CONSENT IS NOT A REQUIREMENT TO MAKE A PURCHASE FROM US.

ARBITRATION AGREEMENT

ARBITRATION. TO THE EXTENT PERMITTED BY LAW, ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR USE OF THE WEBSITE(S), INCLUDING BUT NOT LIMITED TO THE TELEPHONE CONSUMER PROTECTION ACT (TCPA), WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT.

SEVERABILITY. ANY PROVISION OF THIS AGREEMENT THAT IS PROHIBITED OR UNENFORCEABLE IN ANY JURISDICTION SHALL, AS TO SUCH JURISDICTION, BE INEFFECTIVE TO THE EXTENT OF SUCH PROHIBITION OR UNENFORCEABILITY WITHOUT INVALIDATING THE REMAINING PROVISIONS HEREOF, AND ANY SUCH PROHIBITION OR UNENFORCEABILITY IN ANY JURISDICTION SHALL NOT INVALIDATE OR RENDER UNENFORCEABLE SUCH PROVISION IN ANY OTHER JURISDICTION.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time to reflect changes in our business. If we change how we use your Customer Information or the purposes or entities for and to which we disclose your Customer Information we will post the policy change notification on our web site.

Access to information

Should you have any questions about the Customer Information we have about you or to access your information that we have on file, you may email us at [email protected] or write to CompareCellular.ca, 828 North Coast Highway 101, Suite D, Encinitas, CA USA 92024. We may ask you to pay an administrative fee for accessing or copying your information but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the Customer Information about you that we have collected is incomplete or inaccurate, CompareCellular.ca will correct the information upon verification of the omission or error and that the person requesting the change is the person about whom the Customer Information relates.

This site is a U.S. Consumer site. You can learn more about our site and privacy policy here.