Not Again EVER!
Reviewed on Saturday November 29, 2008 by Brad, Calgary
True to form if its [service provider] its hopeless, you would think that the money they spend advertising to get people to sign up they would spend a little on client (to keep us) service NOPE!!!!
As usual they can sell the hec out of a product but when it comes time to help with either install or a simple question on how it works..... not a chance!
Against my better judgment I decided to try [service provider] again, knowing how bad there service was but things change and everyone deserves a second, third, fourth... well you get my drift. At any rate I decided to give them a try AGAIN, so I purchased there Ovation mobile high speed wireless card for my mac (Thank goodness I only signed a year contract). The sales person told me how easy it was to install (as long as your a rocket scientist with a few days off from NASA)you to can do it to. well its been a few days, plus four promises of rogers saying that they will send NEW and UPDATED instructions to my email, . Each day I call and tell them I havent recieved them and each day they say "hmmmm well that shouldn't be.... let me see what we can do......which as promised they do NOTHING. The last time I spoke with someone they said "oh it has been just crazy here today, just didnt have time to get to it, I will try tomorrow for you". mean while I sit, I PAY and I wait for there B.S. to turn into something good, ya like that will happen any time soon......
My recommendation is to RUN, RUN fast and hard. I hear a rumor that [service provider] is coming to Canada within the next 6 to 8 months. I can hardly wait as I use [service provider] exclusively in the US and they work like a charm, there client service is next to non so I am so looking forward to them coming to Canada to kick some serious [service provider] butt! I am so tired of empty promises from the ... good folks at [service provider].
So as for the review WHO KNOWS it may work it may not, but it is so difficult to install, I recommend Bell, the investment is similar, 2 gigs for $50.00 a month instead of 3 gigs for $60.00 BUT there Client service is Good and my daughter basically plugged it in her MAC and it started to work right out of the box. She travels across Canada extensively for work and so far she hasn't had a stich of problems. Guess I should have listened to her in the first place..... FIGURES!
All the Best,