Reviewed on Monday March 21, 2016 by Patricia Fenwick, Guelph ON
I recently switched from the Samsung Convoy series which is the comparable Verizon phone. I had Convoys for over 6 years. No contest. This Rugby is painful to use compared to the Convoy. What can be done in one click on the Convoy requires 3, 4, or more clicks on the Rugby. Absolutely everything requires going through multiple menus. There are no hotkeys or shortcuts (i.e., that are actually short). The address book functionality is horrible. If I want to scroll to names that start with "S" I type in S and I get any name that has any S in it in any position. Texting is truly a pain. Phone sound quality is terrible and I have the same problem as others with being unable to hear the other end. I don't understand how Samsung can have produced both a lemon like this phone and the Convoy, which is sleek, lightweight and functional.