FREQUENTLY ASKED QUESTIONS
What is the Variable network?
In these areas your phone will either use the Home network or one of the Partner (Away) networks. Your phone will display either Home or Away so you can always tell if you are able to use your plans features or be subject to roaming/Away pay-per-use rates depending on your plan.
What is the Away network?
When youre on one of the Away (Partner) networks, your phone will display Away (or in rare cases our Partner network name). To understand where you're covered, pay-per-use rates and what may be included in your plan, view the current rate plan details
, or check your plan in My Account
What network does Freedom Mobile operate on?
Freedom mobile (formerly Wind Mobile) operates their own network, and is owned by Shaw Communications
. It is Canada's fourth largest mobile network operator.
How fast is Freedom Mobile's network?
Freedom Mobile's LTE network continues to roll out across coverage areas with a theoretical peak speed of up to 180 Mbps (megabits per second). Actual speed will depend on the phones capabilities, network conditions, signal level and other factors. See technical details for the LTE network below.
Type of technology:
- LTE Advanced
- 64 QAM 4x4 MIMO
- AWS-3 / Band 66 in the Greater Toronto and Vancouver areas, Calgary and Edmonton
- AWS-1 / Band 4 in Eastern Ontario, including Ottawa, Kingston and Peterborough
Phone calls and text messages are still handled by the 3G network. This will change in the near future when Freedom Mobile introduces Voice Over LTE (VoLTE) to further increase network performance and capabilities.
They have also recently launched Wi-Fi Calling, which enable calls and texts to be made using WiFi where cellular service is not available.
What kind of speeds can I expect on Freedom Mobile's LTE-A / LTE-Advanced network?
When connected to LTE, the speeds you can expect will vary depending on your phone model.
The fastest speeds are available on the AWS-3 (Band 66) network, which is available across the entire network as long as your phone is compatible.
If you are on an older handset that supports LTE upgrades, you can expect a faster and more consistent experience when compared to 3G.
What is the difference between 3G and LTE?
- 3G (3rd generation) network technology was the first generation of wireless to connect smartphones to the internet.
- LTE stands for Long Term Evolution, a 4G (4th generation) network technology enabling data speeds several times faster than 3G. With LTE, websites and apps are more responsive, video streaming is smoother and downloads are faster.
Where is Freedom Mobile's LTE network available?
Freedom Mobiles LTE network is available across their coverage area. They are upgrading the network to make most existing phones compatible with our LTE-Advanced network, and these upgrades to be completed in 2018.
Markets with Band 4 (B4) LTE are compatible with older phones.
Markets with Band 66 (B66) LTE are compatible with Freedom Mobile LTE-Ready phones.
Available Now in Alberta
Airdrie (B66 + B4)
Edmonton (B66 + B4)
Fort Saskatchewan (B66 + B4)
St. Albert (B66)
Available Now in British Columbia
Abbotsford (B66 + B4)
Maple Ridge (B66)
New Westminster (B66)
North Vancouver (B66)
Pitt Meadows (B66)
Port Coquitlam (B66)
Available Now in Ontario
Ajax (B66 +B4)
Aurora (B66 + B4)
Brooklin (B66 + B4)
Fort Erie (B66)
King City (B66)
Kingston (B4 only)
Milton (B66 + B4)
Newmarket (B66 + B4)
Niagara Falls (B66)
Oshawa (B66 + B4)
Ottawa (B4 only)
Peterborough (B4 only)
Pickering(B66 + B4)
Port Colborne (B66)
Richmond Hill (B66)
St. Catharines (B66)
How will I know if I'm connected to Freedom Mobile's LTE network or not?
Most phones will show an LTE icon near your signal bars at the top of the screen. Some phones, however, will show a 4G icon for both LTE and non-LTE connections.
- Making calls: When you make a call, your phone will automatically switch to the 3G network. After your call, it will automatically reconnect to LTE for data, if available.
- Moving in and out of LTE coverage: Your phone will be automatically set up to connect and reconnect to LTE whenever its available. When switching between 3G and LTE, data-heavy activities such as video streaming may pause briefly to buffer.
If I'm in an LTE coverage area, will I always get LTE?
Within a LTE coverage area, LTE is normally available wherever there is also 3G coverage. There are exceptions: some subway stations, large malls, stadiums and airports may only have 3G coverage initially. While updating indoor coverage is on Freedom Mobile's LTE upgrade schedule, their priority is to complete all outdoor LTE coverage first.
Can I force my phone to stay on the LTE network?
Freedom Mobile's LTE phones and SIM cards are automatically set to prefer LTE. If LTE is not available at the time and place it will automatically fallback to 3G. You can change this setting in the Network Mode settings on your device.