Videotron 4G & LTE Wireless Network Canada Coverage Map
FREQUENTLY ASKED QUESTIONS
What is the Videotron network?
The Videotron network corresponds to the network covered by Videotron’s mobile telephony transmission antennas, representing most regions of Quebec and certain bordering areas in Ontario (eastern Ontario).
Videotron also won J. D. Power’s “Highest Network Quality Performance among Wireless Cell Phone Users in the East Region” award for 3 years in a row.
What is the partner network?
The partner network designates the network covered by the transmission antennas of a partner carrier. Videotron has signed mobile-phone service agreements with these partners. It ensures optimal coverage in Quebec and eastern Ontario until our own network is fully developed.
How do I know if I’m using a partner network? How do I access it?
To keep providing you the best experience out there, Videotron’s devices are programmed to use the Videotron network first. If your device is out of range, it will automatically connect to the next available partner network and display its name onscreen as follows: Videotron PRTNR (Quebec and the Greater Ottawa region), Videotron PRTNR1 (in Canada, outside Quebec) or Videotron PRTNR2 (all of Canada).
Since they have agreements with most wireless service providers in Canada, it’s better to let the device do the selecting for you. That way, you get the very best coverage, every time.
What is Videotron’s extended network?
Videotron’s extended network includes both the Videotron network and the Videotron Partner 2 network. It’s available across Quebec and nationwide. Extended coverage kicks in when the Videotron network or main partner network is out of range—that’s why you’ll see PRTNR2 displayed onscreen when you’re connected to it.
Will I get charged extra for using Videotron’s partner networks?
There are no additional charges when you use the extended coverage. Roaming charges do apply when Quebec plan customers use our partner networks in the rest of Canada.
What does roaming mode in Canada mean?
This term refers to use of your mobile phone in an area outside Videotron’s extended network, i.e. outside Quebec and certain border areas in Ontario.
What does roaming mode in the US (zone 1) mean?
This term refers to use of your mobile phone when you are travelling in the United States or in certain Central American countries served by the long-distance access code “1” (e.g. 1 XXX XXX-XXXX).
What does international roaming mode mean?
This term describes use of your mobile phone when you are travelling anywhere in the world outside Canada or the US (or zone 1 countries).
Why do I have a network problem?
A number of factors can weaken your mobile device’s signal. To improve coverage, contact Videotron’s Technical Support.
I try to use my mobile device, but I get a broken signal and my calls are sometimes cut off. Why is this and what should I do?
When you use your mobile device in roaming mode, it is possible that the network won’t capture your signal. A number of factors can cause this, including:
- Network topography
- Type of construction where you are
- Whether or not the place you are attempting to access the network from is on a border (between two networks)
- Absence of an automatic transfer protocol between the Videotron network and its partner network.
- If you do not receive a signal in certain zones, you can help Videotron to improve their network coverage by contacting their technical support team!
What does “accidental roaming” mean?
Accidental roaming happens when you use your mobile device in an area that is part of Videotron’s extended network, and the signal from your device is accidentally captured by an unrecognized antenna. Accidental roaming generally occurs when you are in a border area, i.e. one served by both Videotron’s extended network and another network.
If I leave the Videotron network coverage area, will my phone automatically connect to the Videotron partner network?
Yes, your mobile phone automatically accesses the Videotron partner network. However, if you’re in the middle of a conversation, the transfer process will interrupt your conversation. If this happens, just call the other party back.
How does the Daily Traveller Pass work?
The Daily Traveller Pass remains active for a period of 24 hours following the use of any of your Mobile services while abroad. Fees related to the Pass will be billed when you’re abroad, only when you:
- make or receive a call,
- send a text message (including photo and video messages),
- use your data.
Using your services after a 24-hour period reactivates the Daily Traveller Pass for another 24 hours and automatically incurs daily fees. You can follow your usage for the current 24-hour period by visiting the online Customer Centre or by logging into the User Centre + app on your mobile.
Example: If you used a service for the first time at 5 P.M. (CET), the Daily Traveller Pass will remain active until 4:59 P.M. (CET) the following day. As of 5 P.M., the Daily Traveller Pass will automatically reactivate for another 24 hours for which you will be billed.
Don’t forget! Data roaming must be turned on for the Daily Traveller Pass to work.
What happens if I use up my data allowance included with my plan while travelling and decide to use the Daily Traveller Pass?
If you exceed the data allowance included in your plan, data overage charges will be charged at the rate established in your plan. We suggest that you purchase, as you would if you were at home, on-demand Data Add-ons. To do so, simply go to the online Customer Centre or log into your User Centre + mobile app.