TELUS Canada 4G & LTE Wireless Network Coverage Maps
FREQUENTLY ASKED QUESTIONS
What frequency network bands does the TELUS use?
TELUS’ network uses the following frequency bands:
- 4G LTE and LTE Advanced:
- 2100 MHz downlink and 1700 MHz uplink (AWS)
- 1900 MHz
- 700 MHz
- 850 MHz
- HSPA: 850 MHz and 1900 MHz (UMTS)
I did not buy my phone from TELUS but want to use their network. Will my phone work on it?
If you have a non-TELUS device and you are wondering if it will work on the TELUS network, run its IMEI through their convenient network compatibility tool and verify the bands it can connect to. Some international grey market devices may only be able to support hardware connection to some radio frequencies and not others. In these cases, the phone won’t work in the areas with incompatible frequencies.
I live in a remote area with no coverage. Can I still make calls?
In remote regions, some devices (iPhone 7 and SE, and LG G6 for example) can still place and receive calls using Wi-Fi calling. You will still need 1mbps of available internet connection for Wi-Fi calling to work.
TELUS Wi-Fi only kicks in when needed, so it will appear and disappear as your coverage changes. If TELUS Wi-Fi is not appearing in areas where you are used to seeing it, try these simple three steps:
- Just to be sure, ensure that you still have Wi-Fi Calling turned on.
- The TELUS Wi-Fi notification on your device will fluctuate with the availability of a strong enough cellular network. If the Cellular network is strong enough then Wi-Fi Calling is unnecessary and the notification will not display.
In rare cases, your internet service provider (ISP) may affect your ability to connect. Please contact TELUS’ customer support if you are not able to connect through the following ISPs:
- Bell Aliant
What happened to the TELUS CDMA network?
TELUS shut down their CDMA network on May 31, 2017. They provided customers with plenty of warning and instructions on how to upgrade their devices so they would not lose connection.
The CDMA network technology was replaced by newer, faster and more reliable wireless networks (HSPA, LTE and 4G LTE). It was increasingly difficult to support the CDMA network because of the limited availability of the CDMA equipment required to maintain it.
After May 31st, 2017, CDMA devices are no longer be able to access any of the TELUS mobile networks.
What is VoLTE?
VoLTE (Voice over LTE) is the next evolution in wireless calling. It allows customers with a compatible phone to place and receive calls over the TELUS LTE network instead of the HSPA network. There are multiple benefits to this including:
- Increased availability of HD Voice
- Simultaneous use of voice and LTE data
- Faster call set-up
Previously, data was carried over LTE when you were not on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now, with VoLTE, your data will be carried over LTE even when you’re on a voice call.
How do I activate VoLTE on my phone?
Most TELUS customers can take advantage of VoLTE automatically, once your device has been updated with the latest software. All of your calls will be seamlessly carried over the TELUS LTE network as long as you are in a VoLTE-capable LTE coverage area.
Note: iPhone users can enable VoLTE calling on device by selecting the Voice & data option under Cellular data options in the settings menu.
VoLTE services are currently available nationally except for the province of Saskatchewan and some parts of Manitoba. TELUIS does have plans to add those locations in the future.
VoLTE E911 is available in all VoLTE enabled areas. In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.
How much do long distance phone calls cost?
When selecting a TELUS rate plan, they do have plans that include unlimited Canada-wide calling, and even plans that include unlimited calling to the US. So if you a frequent long-distance caller, these types of plans are probably a good option for yourself. You can view all of the TELUS rate plans available in each province here.
TELUS offers international long distance calling add-ons for your pre-existing plan. If you do not purchase a long distance add-on service, you will be charged the current standard long-distance rates.
Can I travel to an international country with my TELUS phone?
Yes. You should consider purchasing either a US Roaming Travel Pass add-on or an International Roaming Travel Pass add-on for your existing plan to save on roaming costs. If you do not purchase a roaming service, you will be charged the current standard roaming rates.