Rogers is a wholly-owned subsidiary of Rogers Communications.
In November 2004 Rogers purchased Fido and became the largest Canadian cell phone company in terms of subscribers, a title that Bell took temporarily after their acquisition of Virgin Mobile in 2009. Rogers has since regained their first place standing, having also acquired chatr, Cityfone, and Mobilicity as subsidiary brands under its operation.
A number of companies also operate as Mobile Virtual Network Operators (MVNOs) on the Rogers network, including 7-Eleven SpeakOut Wireless, Petro-Canada Mobility, Primus Wireless, and Sears Connect. In October 2016 Rogers reached the 10 million milestone - being the first Canadian carrier to attain that many postpaid and prepaid subscribers.
The Rogers network has offered LTE coverage in major cities across Canada since 2011, and 4G HSPA+ network speeds for 90% of Canadians. Extended Coverage provides LTE speeds in select areas and is available to Rogers postpaid wireless customers with a compatible device and data roaming enabled.
Rogers has a Connection Fee (Activation Fee) of $30, however this fee can be waived by activating or renewing online (excludes new activations).
See the Rogers coverage map
for more detail.
Rogers Support & Service
Contact Form - Escalate a Concern
General Inquiries 1-888-ROGERS1 (764-3771)
Wireless Inquiries 1-855-877-3824
Wireless Inquiries (U.S.) 1-888-764-3772
Wireless Inquiries (International) 416-935-5555
Wireless Billing & Payments 1-877-559-5202
Pay-As-You-Go Inquiries 1-800-575-9090
Wireless Technical Support 1-855-381-7835
Cantonese or Mandarin 1-800-787-7953
From A Rogers Device:
Rogers Customer Service *611
Pay-As-You-Go Account Balance *225
Pay-As-You-Go Top Up Account *868
Auto Roadside Assistance *AUTO (2886)
Hours of Operation
Daily, 7 a.m. to midnight EST
Monday to Friday, 8 a.m. to 9 p.m. EST (Pay-As-You-Go Services)
Monday to Friday, 9 a.m. to 9 p.m. EST (Cantonese/Mandarin)