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Freedom Mobile

Freedom Mobile (formerly WIND Mobile) is a telecommunications provider owned by Shaw Communications.

WIND Mobile was one of several new mobile carriers launched in Canada in 2008 after a government initiative to encourage competition in the wireless sector. Shaw’s purchase of WIND Mobile’s parent company, Mid-Bowline Group, was completed in the spring of 2016, allowing Shaw to compete as an integrated telecommunications provider in Western Canada. On November 21, 2016, Shaw announced that Wind Mobile had been renamed to Freedom Mobile.

There are currently over 1 million active subscribers to the Freedom Mobile network in urban areas of Ontario, British Columbia and Alberta – making them Canada’s fourth-largest mobile operator (as of August 2016).

Freedom Mobile provides UMTS wireless services with High Speed Packet Access (HSPA) for data. HSPA+ was activated on portions of Freedom’s network in mid-2011, and upgraded to to DC-HSPA+ in 2015. Freedom was the first Canadian wireless service provider to make use of the Advanced Wireless Services (AWS) spectrum for its network. Freedom’s LTE network will use AWS-3 spectrum it obtained in the recent spectrum auction. The rollout is expected to be completed by August 2017.

Freedom Mobile Support & Services

Email/Contact Form

+1-647-700-2435 (if outside North America)

From a Freedom Mobile phone:

Hours of Operation:
8am – 10pm local time (7 days a week)

Mailing Address:
207 Queens Quay West
Suite 710
PO Box 114
Toronto, Ontario M5J 1A7

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